Booking Appointments

If every time I heard someone say "I need to make an appointment with you" they actually made an appointment, I would always have a full schedule.  Unfortunately, this is usually followed by one of many excuses; i.e. 'I don't have my calendar' or 'I need to find a sitter'.  Comment below with the best excuse you've heard from a client for not booking a massage.  I will make recommendations during their session, but it is ultimately up to the individual.  I am not 'pushy' about booking appointments. I feel that a person knows when they are ready for or need a massage.

If it is a regular client, I give them a couple of choices that I know are available so that they can make a quick choice. If they aren't ready to schedule, I usually ask them to call me the next day.  I already know that they will book the appointment, it is just a matter of how soon. I have the same general times that I like to book my appointments, but for a frequent client I am willing to adjust my schedule occasionally.

If it is someone that I have not worked with before, I give them my business card and suggest that they review my web site.  This usually answers questions that they may have as well questions they haven't even thought of.  New clients are usually less sure of booking.  Even after they book an appointment it is more likely to be rescheduled or canceled.  Just like many doctors I have specific days and times that I will see a new client.  This allows me to set aside more time for intake and evaluation.  I want them to relax and become comfortable with me not feel rushed or anxious.

I like to keep things simple.  I use an on line calendar to keep track of my schedule.  I am familiar with how it operates and it doesn't cost me anything.  It syncs between my computer, my tablet, and my smart phone so I always have an up to date schedule.  I can set reminders for myself by email or notification and email confirmations can be sent to the client automatically.  This helps prevent missed appointments. Which is an entire topic on it's own to be discussed in a later blog.

Along with the excuses I'd love to hear how you respond to get the client booked.