Focus on the New or the Old?

It is pretty much a given that all Bloggers post a New Year's Blog.  The question I asked myself was should I review the past year, or should I look ahead to the coming possibilities.  I'm certain that there are many ways to include everything such as writing two separate posts, following a timeline, or write before and after scenarios.  I wonder how you, my readers, feel about it.  Do you mark the new year with resolutions or celebrate that you survived another year?

I believe that we all need to review our past to a certain point.  I like to look at things and consider what I could do better.  There is always room for change, but I don't believe in waiting.  I try to make changes as I see the need, not on a special date or when 'everyone' else does.  That is the extent of my thoughts on resolutions.  I do wish the best for you if you choose to make them.

To look forward to the new year I have a project planned.  My husband and I will be creating a new massage room.  My current room is a little cramped and a larger room has become available.  It is empty and the possibilities are endless.  I plan to document the progress in regular blog posts.  I invite you to come along for the journey and make suggestions if you like.

The first step will be to prep and paint the walls.  We are planning a No VOC paint in a light green such as Beach Glass:

Dewmist Delight:

Flowering Cactus:

Delicate Frost:

Pick your favorite and leave a comment.  

Thanks for being a part of our lives.

Booking Appointments

If every time I heard someone say "I need to make an appointment with you" they actually made an appointment, I would always have a full schedule.  Unfortunately, this is usually followed by one of many excuses; i.e. 'I don't have my calendar' or 'I need to find a sitter'.  Comment below with the best excuse you've heard from a client for not booking a massage.  I will make recommendations during their session, but it is ultimately up to the individual.  I am not 'pushy' about booking appointments. I feel that a person knows when they are ready for or need a massage.

If it is a regular client, I give them a couple of choices that I know are available so that they can make a quick choice. If they aren't ready to schedule, I usually ask them to call me the next day.  I already know that they will book the appointment, it is just a matter of how soon. I have the same general times that I like to book my appointments, but for a frequent client I am willing to adjust my schedule occasionally.

If it is someone that I have not worked with before, I give them my business card and suggest that they review my web site.  This usually answers questions that they may have as well questions they haven't even thought of.  New clients are usually less sure of booking.  Even after they book an appointment it is more likely to be rescheduled or canceled.  Just like many doctors I have specific days and times that I will see a new client.  This allows me to set aside more time for intake and evaluation.  I want them to relax and become comfortable with me not feel rushed or anxious.

I like to keep things simple.  I use an on line calendar to keep track of my schedule.  I am familiar with how it operates and it doesn't cost me anything.  It syncs between my computer, my tablet, and my smart phone so I always have an up to date schedule.  I can set reminders for myself by email or notification and email confirmations can be sent to the client automatically.  This helps prevent missed appointments. Which is an entire topic on it's own to be discussed in a later blog.

Along with the excuses I'd love to hear how you respond to get the client booked.

Traits for Self Healing Part 10: Kindness Quotient

Part  10 of a 10 Part series based on the article "The Traits of an Energy Practitioner" by John Kroneck (July/august 2013 'massage & bodywork'). The final topic in our series is Kindness Quotient.

1. Stillness
2. Presence:
• present moment
• awareness
3. Non attachment
• nonresistance
• nonjudgment
4. Beginner's Mind
5. Acceptance
6. Inspiration
7. Responsibility
8. Kindness Quotient

Kindness Quotient 

The Dalai Lama has been quoted as saying that his religion is kindness.  It takes great strength and insight to live a life with kindness.  That is, an individual can only act with consistent kindness if her heart and spiritual understanding are mature. Many times we find that forgiveness of others is only the beginning, and that it is more important to forgive ourselves.  Along this line, there will be some clients demonstrating behaviors toward themselves that are shy on the kindness quotient.  A practitioner's demeanor that exemplifies kindness can introduce a reality not yet acknowledged by a client.  A truly kind act can be powerful and change the world for an individual. A truly kind heart can change a neighborhood. A kind neighborhood can change a culture.  And what a kind culture can do is yet to be realized.  How is your mastery of kindness?--John Kroneck